Which action supports an effective printer preventive maintenance program?
  • Reset the printer page counters if available.
A technician recorded that a new fuser roller unit was installed in a laser printer to solve a printing problem. Which step in the troubleshooting process did the technician just perform?
  • documenting findings, actions, and outcomes
After applying a solution to a printer problem, a technician restarts the printer and prints a test page. Which step of the troubleshooting process is the technician applying?
  • verifying the solution and system functionality
What is a characteristic of global and per-document options in print settings?
  • Per-document options override global options.
A user discovers that an inkjet color printer is printing different colors from those that are shown on the screen. What can be done to solve this problem?
  • Calibrate the printer.
A Windows 7 computer has several printers configured in the Control Panel Devices and Printers window. Which printer will the computer choose to be the first option for printing?
  • the printer that is set as the default printer
What is the purpose of the Additional Drivers button in the Sharing tab of the Printer Properties?
  • to add additional drivers for other operating systems
What are the two functions of a print server? (Choose two.)
  • store print jobs in a queue until the printer is ready
  • provide print resources to all connected client computers
A technician is working on a laptop and an error message about decryption appears when opening an email. What is a probable cause for this situation?
  • The security certificate is not recognized.
A technician is working on a laptop and an error message about decryption appears when opening an email. What is the probable cause for this situation?
  • The security certificate is not recognized.
A technician is working on a laptop and an error message about decryption appears when opening an email. What is the probable cause for this situation?
  • A digital certificate is missing.
A technician is working on a laptop and an error message about decryption appears when opening an email. What is a probable cause for this situation?
  • A digital certificate is missing.
A technician is working on a laptop and an app is not loading. What is a probable cause for this situation?
  • An app needs to be restarted.