“In addition to my other numerous acquaintances, I have one more intimate confidant… My depression is the most faithful mistress I have known – no wonder, then, that I return the love.” – A quote by whom?

  • Soren Kierkegaard
“Sad hurts but it’s a healthy feeling. It is a necessary thing to feel. Depression is very different.” – A quote by whom?
  • J.K. Rowling
“You are allowed to feel messed up and inside out. It doesn’t mean you’re defective – it just means you’re human.” – A quote by whom?
  • David Mitchell

“Sometimes I just think depression’s one way of coping with the world. Like, some people get drunk, some people do drugs, some people get depressed. Because there’s so much stuff out there that you have to do something to deal with it.” – A quote by whom?

  • Ned Vizzini
“Every man has his secret sorrows which the world knows not; and often times we call a man cold when he is only sad.” – A quote by whom?
  • Henry Wadsworth Longfellow
A manager is complaining that the toner is coming off the pages printed by the laser printer. What should the technician do to resolve the issue?
  • Replace the fuser.
A user is complaining that the printer is printing pages with no image on them. What should the technician do to resolve the issue?
  • Replace the toner cartridge.
Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue?
  • Replace the toner cartridge.

A technician has just completed preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?

  • Check that the printer is plugged into a power source.
Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?
  • Calibrate the printer.

A technician is programming a wireless printer to connect to the wireless network and communicate wirelessly with nearby devices. Which two wireless modes are used for wireless printer connectivity? (Choose two.)

  • infrastructure
  • ad hoc

A small company is moving towards sharing printers to reduce the number of printers used within the company. The technician has security concerns. What security risk is associated with sharing a printer?

  • data privacy
Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?
  • The printer is connected to the wrong port. Modify the port.
A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?
  • Manually add the printer IP address.
A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?
  • Distribute the toner more evenly within the cartridge.
A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?
  • Move the printer to a less-humid location.
A reporter is trying to print several high-resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?
  • Add more RAM to the printer.
An office assistant in a law firm is trying to print many large legal documents but is getting memory overload error messages from the printer. What should the technician do to resolve the issue?
  • Add more memory to the printer.
All documents printed by the laser printer in the branch office have ghost or shadow images appearing on the paper. What should the technician do to resolve the issue?
  • Replace the drum.
A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)
  • The paper might be loaded incorrectly.
  • The paper-feed tray might not be firmly adjusted against the edges of the printer.