Employees of a small business are complaining that the printer is printing faded images. What should the technician do to resolve the issue?
Correct answer(s):
- Replace the toner cartridge.
Topic
Introduction to Computer Studies
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Quizzes in Introduction to Computer Studies
A technician has just completed preventive maintenance on the department printer. Users are now complaining that the printer is no longer available. What should the technician do to resolve the issue?
Correct answer(s):
- Check that the printer is plugged into a power source.
Users have noticed that the colors on their printed documents are different from the colors that they see on their computer screens. What should the technician do to resolve the issue?
Correct answer(s):
- Calibrate the printer.
A technician is programming a wireless printer to connect to the wireless network and communicate wirelessly with nearby devices. Which two wireless modes are used for wireless printer connectivity? (Choose two.)
Correct answer(s):
- infrastructure
- ad hoc
A small company is moving towards sharing printers to reduce the number of printers used within the company. The technician has security concerns. What security risk is associated with sharing a printer?
Correct answer(s):
- data privacy
Employees are complaining that they send print jobs to a newly installed printer but the print jobs never print. What should the technician do to resolve the issue?
Correct answer(s):
- The printer is connected to the wrong port. Modify the port.
A school is installing a new shared printer but the printer is not showing up on the list of available printers. What should the technician do to resolve the issue?
Correct answer(s):
- Manually add the printer IP address.
A user complains that recently every printed document has vertical lines and streaks on the paper. What should the technician do to resolve the issue?
Correct answer(s):
- Distribute the toner more evenly within the cartridge.
A new printer has just been installed deep in a mine. When test pages are printed, the paper constantly jams. What should the technician do to resolve the issue?
Correct answer(s):
- Move the printer to a less-humid location.
A reporter is trying to print several high-resolution photographs but the color laser printer is going extremely slowly. What should the technician do to resolve the issue?
Correct answer(s):
- Add more RAM to the printer.
An office assistant in a law firm is trying to print many large legal documents but is getting memory overload error messages from the printer. What should the technician do to resolve the issue?
Correct answer(s):
- Add more memory to the printer.
All documents printed by the laser printer in the branch office have ghost or shadow images appearing on the paper. What should the technician do to resolve the issue?
Correct answer(s):
- Replace the drum.
A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- The paper might be loaded incorrectly.
- The paper-feed tray might not be firmly adjusted against the edges of the printer.
A librarian is complaining about the following printer issue: The printer control panel displays no image. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- The printer is not turned on.
- The contrast of the screen may be set too low.
A technician is complaining about the following printer issue: The print appears faded on the paper. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- The paper might be incompatible with the printer.
- The toner cartridge is low.
A manager is complaining about the following printer issue: The ink printer is printing blank pages. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- The printer is out of ink or toner.
- The print head is clogged.
A reporter is complaining about the following printer issue: The paper jams when the printer is printing. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- The printer could be dirty.
- The humidity could be high and that causes the paper to stick together.
A photographer is complaining about the following printer issue: The printer issued a Document that failed to print a message. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- The printer is no longer shared.
- A cable is loose or disconnected.
A receptionist is complaining about the following printer issue: The print queue seems to be functioning properly, but the printer does not print. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- There is a bad cable connection.
- The printer has an error such as being out of paper, out of toner, or paper jam.
A teacher is complaining about the following printer issue: The paper is creased after printing. What are two possible causes of this issue? (Choose two.)
Correct answer(s):
- The paper-feed tray might not be firmly adjusted against the edges of the printer.
- The paper might be loaded incorrectly.