Why is a chain of custody important in a cybercrime case?
Correct answer(s):
- It authenticates evidence.
Topic
Introduction to Computer Studies
Practice related MCQ quizzes and improve step by step.
Quizzes in Introduction to Computer Studies
During computer forensics investigations, which type of data is lost when power is removed from the computer?
Correct answer(s):
- data that is stored in RAM
Which is true regarding the treatment of customer property?
Correct answer(s):
- A customer's phone list is customer property and must be kept private.
What does a technician need in order to make changes to software installed on the computer of a customer?
Correct answer(s):
- the authorization of a more senior technician.
Which two rules pertain to the general daily activities of employees in a call center environment? (Choose two.)
Correct answer(s):
- The technician should be sure to treat all customers equally.
What should a level two technician do immediately after receiving an escalated work order from a level one technician?
Correct answer(s):
- Call the customer back to ask any additional questions and resolve the problem.
A technician receives a call from a customer who is too talkative. How should the technician handle the call?
Correct answer(s):
- Allow the customer to speak without interruption and then try to use closed-ended questions to gather data.
Which task would require that a problem be escalated to a level two technician?
Correct answer(s):
- changing CMOS settings
A customer is angry and calls to complain that the service scheduled on the computer took longer than expected. The technician reviews the work order and notices that the service was performed by a new employee. How should the technician respond?
Correct answer(s):
- Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer.
A support desk trainer is teaching a new support desk technician some basic rules about starting a conversation with a customer. Which statement describes the rules the trainer should be teaching?
Correct answer(s):
- Learn the name of the customer and create a connection with the customer. Next ask questions that assess the knowledge level of the customer.
A technician is troubleshooting a PC in a workplace environment and finds many pirated movies on the hard drive. What should the technician do?
Correct answer(s):
- Report the findings through the proper channels.
What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)
Correct answer(s):
- spending time explaining what caused the problem
- putting the customer on hold or transferring the call
Which statement is characteristic of most personal software licenses?
Correct answer(s):
- A user is allowed to install the software on only one computer.
What is a characteristic of the open-source license of an application software?
Correct answer(s):
- It allows users to modify and share the source code.
What is the definition of cyber law?
Correct answer(s):
- the collection of international, country, and local laws that affect computer security professionals
What are two examples of personally identifiable information (PII)? (Choose two.)
Correct answer(s):
- credit card number
- street address
A worker in the records department of a hospital in the United States accidentally sends a patient’s medical record to a printer in another department. When the worker arrives at the printer, the patient record printout is missing. Which two types of compliance standards best match the breach of confidentiality? (Choose two.)
Correct answer(s):
- PHI
- ePHI
A technician is attempting to securely configure a Linux web server on the public-facing side of the firewall. What port type and number are most likely required to be open on the firewall to allow this traffic through?
Correct answer(s):
- TCP port 22
A system administrator needs to perform manual updates on a remote Linux workstation using a Windows 10 PC. Which remote access tool should the administrator use to securely access and configure the Linux device across the network?
Correct answer(s):
- SSH client
What is the definition of a script file?
Correct answer(s):
- A simple text file used to automate processes and tasks.