Which of the following commands will display how long the system has been running since the last boot?(choose two)
  • uptime
  • w

In distributions that do not allow the root user to login directly or via the su command, the installation process automatically configures one user account to be able to use the sudo command to execute commands as if they were executed by the root user. (True or False?)

  • True
NDG Linux Essentials 2.0 Chapter 15 Exam Answers Which files contain user account information? (Choose two)
  • /etc/shadow
  • /etc/passwd
Which are two examples of good customer service? (Choose two.)
  • A technician follows up with a customer after services are completed.
  • A technician notifies a customer as soon as possible that there may be a delay.

Which type of documentation is concerned with specifying what data must be collected and how long it must be retained in regards to an organization?

  • policies
Which change management process component is concerned with the cost and resources necessary for implementation?
  • assessment
What is the reason to escalate a problem from a level one technician to a level two technician?
  • when drivers, applications, or operating systems need to be installed.
What is a typical task performed by a level one technician in a call center?
  • gathering information when a customer calls for help
Which statement best describes a call center?
  • It is a place that exists within a company and provides computer support to both employees and customers of the company.