Information Technology

A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?

A computer technician performed a number of actions to correct a problem. Some actions did not solve the problem, but eventually, a solution was found. What should be documented?

A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?

What should a technician do before beginning any troubleshooting steps on a customer’s computer?

If a technician is unable to create a backup of data on a customer’s computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? (Choose three.)

During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem?

When troubleshooting a computer, where can a technician find updated information about errors caused by the system, the user, or the software?

What component is most suspect if a burning electronics smell is evident?

During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?

A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem?

A technician is troubleshooting a 4-year-old computer that takes a long time to boot and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?

An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?

A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also, the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem?

An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next?

A technician is performing hardware maintenance of PCs at a construction site. What task should the technician perform as part of a preventive maintenance plan?

What is the best way to determine if a CPU fan is spinning properly?

What are three benefits of computer preventive maintenance? (Choose three.)

In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

Which two types of data should be backed up before troubleshooting a computer for a customer? (Choose two.)