A computer technician is attempting to modify settings in the Network Adapter > Properties > Advanced tab > Speed and Duplex. What is a possible effect (or impact) if this option is configured incorrectly?

  • The network connection may experience issues.
Which feature is included with both macOS and Apple iOS to establish a Wi-Fi direct connection between devices to simplify file transfer?
  • AirDrop
Which file sharing mechanism is included with Microsoft Windows 10 to provide simple file sharing via Wi-Fi and Bluetooth?
  • Nearby Sharing
A user wishes to view an ISO disk image file on a Windows 10 Pro PC. How can this be done?
  • Use File Explorer to locate the ISO file and mount the file using the Disk Image tools.

A technician wishes to create a dynamic volume on a Windows 10 PC that has two physical hard drives. The technician wants to achieve maximum write performance with data fault tolerance. What type of dynamic volume should be created to achieve this?

  • RAID 1 volume

A technician is troubleshooting a Windows 10 PC with a frozen Internet Explorer window. Which command can the technician run, as an administrator at a command prompt, to terminate the Internet Explorer process that has hung?

  • taskkill /f /im iexplorer.exe
A user of a Windows 10 PC wants to automatically sync the user profile across various Windows 10 devices that the user owns. How can the user accomplish this?
  • Have the user sign into all devices with the Microsoft account of the user.
A technician is attempting to diagnose and rectify a common boot problem on a Windows 10 installation. Which Windows 10 advanced recovery option should the technician use?
  • Startup Repair

A user calls the help desk and reports that the workstation, when powering up, displays error messages about an invalid system disk or invalid boot disk. When a technician comes to the office, the user mentions that the workstation was working well the day before. The technician checks the workstation and makes sure that the cable is firmly connected between the hard drive and the motherboard. What is another likely cause of the problem?

  • The MBR/GPT is corrupted.
A user is reporting that a file has been shared specifically with another user on the network, but the other user opens the file and is unable to save it once edited. What is the probable cause?
  • The user shared the document with Read permissions.

A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?

  • gpupdate

A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?

  • Back up all important files, then run chkdsk.

A Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?

  • Access the Advanced Startup options menu before the OS loads to disable the auto restart function.
A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?
  • The index service is not running.

A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?

  • SFC

A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?

  • Change the boot sequence in the BIOS.
Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
  • What programs have you installed recently?
A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
  • Reinstall the application. Then, run the uninstall program.
A technician is troubleshooting a PC. The display shows an “Invalid Boot Disk” error after the POST. What is a probable cause?
  • The MBR is corrupted.