When troubleshooting a computer, where can a technician find updated information about errors caused by the system, the user, or the software?
  • Event Viewer
During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?
  • The RAM modules were not seated firmly.
A user has noticed that the hard drive LED on the front of the computer has stopped working. However, the computer seems to be functioning normally. What is the most likely cause of the problem?
  • The hard drive LED cable has come loose from the motherboard.

A technician is troubleshooting a 4-year-old computer that takes a long time to boot and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?

  • Replace the CMOS battery.
An employee reports that each time a workstation is started it locks up after about 5 minutes of use. What is the most likely cause of the problem?
  • The CPU is overheating.
A web designer installed the latest video editing software and now notices that when the application loads, it responds slowly. Also, the hard disk LED is constantly flashing when the application is in use. What is a solution to solve the performance problem?
  • adding more RAM
A technician is selecting a PC that will be used by an employee who wants to share a keyboard and mouse among three devices. What is a major consideration that needs to be taken into account?
  • KVM switch
A technician is selecting a server that will be used by a cloud provider to provide fault tolerance for large quantities of stored data. What is a major consideration that needs to be taken into account?
  • RAID
A technician is selecting a server that will be used by a cloud provider for data storage. What is a major consideration that needs to be taken into account?
  • multiple large hard drives
A technician is selecting a laptop that will be used by a teleworker for connecting to the internet while traveling anywhere. What is a major consideration that needs to be taken into account?
  • cellular card
A technician is selecting a PC that will be used by a songwriter to mix tracks. What is a major consideration that needs to be taken into account?
  • specialized audio card
A technician is selecting a web server that will be used to host multiple gaming applications. What is a major consideration that needs to be taken into account?
  • powerful processor
A technician is selecting a web server that will be used to host multiple gaming applications. What is a major consideration that needs to be taken into account?
  • powerful processor
A technician is selecting a PC that will be used by a user as a thin client. What is a major consideration that needs to be taken into account?
  • network connection to a server
A technician has been asked to configure several computers with RAID. The customer wants the best RAID possible with three drives used. Which RAID should the technician install?
  • RAID 6
A technician has been asked to configure several computers with RAID. The customer wants to incorporate mirroring and striping as part of the RAID. Which RAID should the technician install?
  • RAID 10
A technician has been asked to configure several computers with RAID. The customer wants data to be stored on three drives and protection for one drive failure. Which RAID should the technician install?
  • RAID 5
A technician has been asked to configure several computers with RAID. The customer wants … data is backed up hourly. Which RAID should the technician install?
    A technician has been asked to configure several computers with RAID. The customer wants RAID and full drive capacity but does not … installed only has room for two drives. Which RAID should the technician install?
    • RAID 0
    A technician has been asked to configure several computers with RAID. The customer needs protection for one drive failure and only has room in the computer for two drives. Which RAID should the technician install?
    • RAID 1
    A technician has been asked to configure several computers with RAID. The customer needs protection if two drive fails and wants as much drive capacity as possible. Which RAID should the technician install?
    • RAID 6