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A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?
- The index service is not running.
A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?
- SFC
A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?
- Change the boot sequence in the BIOS.
Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
- What programs have you installed recently?
A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
- Reinstall the application. Then, run the uninstall program.
A technician is troubleshooting a PC. The display shows an “Invalid Boot Disk” error after the POST. What is a probable cause?
- The MBR is corrupted.
Which three levels of RAID are supported by Windows 10 Pro? (Choose three.)
- 1
- 5
True or False? A 32-bit operating system can address up to a maximum of 4 GB of RAM.
- True
True or False? Multithreading describes an operating system that can support two or more CPUs.
- False
True or False? Multitasking describes a computer operating system that is capable of running multiple applications at the same time.
- True
True or False? The registry is a database that only contains information about the device drivers on a computer.
- False
True or False? DirectX is a collection of APIs related to multimedia tasks for Microsoft Windows.
- True
True or False? Windows 10 64-bit version can be installed on as little as 1GB of hard drive space.
- False
True or False? When a user is working on a system that uses a network file system, there is no difference between accessing a file stored locally or on another computer on the network.
- True
True or False? When a hardware device is installed, the operating system needs to use a device driver to access and use that hardware.
- True
True or False? Modern operating systems boot the computer, manage the file system, and support only one user, task, or CPU.
- False
True or False? Smartphones require an operating system before they can be operated.
- True
A support technician wants to upgrade a system to Windows 10 but is unsure whether the hardware and software on the existing system are compatible. What tool or utility would be the best choice for the user?
- Get Windows 10 app
A technician needs to capture the company user accounts, files, operating system settings, and application settings for migration into the new Windows 10 installation. What tool or utility would be the best choice for the user?
- User State Migration Tool
A technician has just purchased a new Windows 10 PC and wants to transfer selected files, folders, profiles, and applications from the old Windows PC. What tool or utility would be the best choice for the user?
- PCmover Express
