A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next?
Multiple Choice Quizzes with Answer in English (Page: 286)
After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform?
If a technician is unable to create a backup of data on a customer’s computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? (Choose three.)
During the troubleshooting of a PC that will not boot, it is suspected that the problem is with the RAM modules. The RAM modules are removed and put into another PC, which successfully powers on. The RAM modules are then put back into the original PC and it now successfully powers on as well. What was the most likely cause of the problem?
A technician is troubleshooting a 4-year-old computer that takes a long time to boot and identifies that the BIOS rediscovers all the hardware at every boot. What action would fix this problem?