A company has recently deployed Active Directory and now a workstation cannot connect to a network resource. A technician takes corrective action by modifying group policy settings. Which command should the technician use to make the workstation synchronize with the new settings?

  • gpupdate

A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?

  • Back up all important files, then run chkdsk.

A Windows 8 computer locks up with a stop error during startup and then automatically reboots. The automatic restart setting is making it difficult to see any error messages. What can be done so that the error messages can be viewed?

  • Access the Advanced Startup options menu before the OS loads to disable the auto restart function.
A technician is troubleshooting a Windows 7 laptop that takes significantly longer than expected when performing a file search. What is the possible cause?
  • The index service is not running.

A technician has successfully removed malware from a PC and finds that when the system is rebooted error messages are displayed about missing and corrupt system files. What utility can the technician use to replace or fix any corrupted system files?

  • SFC

A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?

  • Change the boot sequence in the BIOS.
Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?
  • What programs have you installed recently?
A technician notices that a program that is listed in the registry of a Windows computer is not found on that computer. What is a possible solution to the problem?
  • Reinstall the application. Then, run the uninstall program.
A technician is troubleshooting a PC. The display shows an “Invalid Boot Disk” error after the POST. What is a probable cause?
  • The MBR is corrupted.
True or False? Multitasking describes a computer operating system that is capable of running multiple applications at the same time.
  • True
True or False? The registry is a database that only contains information about the device drivers on a computer.
  • False

True or False? When a user is working on a system that uses a network file system, there is no difference between accessing a file stored locally or on another computer on the network.

  • True
True or False? When a hardware device is installed, the operating system needs to use a device driver to access and use that hardware.
  • True
True or False? Modern operating systems boot the computer, manage the file system, and support only one user, task, or CPU.
  • False