Which are two examples of good customer service? (Choose two.)
A technician follows up with a customer after services are completed.
A technician notifies a customer as soon as possible that there may be a delay.
A technician repeatedly encourages a customer to agree to a product warranty.
A technician continually reminds the customer that an issue was due to customer neglect.
A technician speaks slowly and uses common industry jargon and terms with the customer.
Note
Explanation:
Good customer service means meeting or exceeding customer expectations. Customers expect service technicians to be on time and to communicate if they will be late. Customers also appreciate a follow up communication after service is rendered.
