What is a common responsibility of a level one call center technician?

What is a common responsibility of a level one call center technician?

entering a concise description of a customer problem into a ticketing system
remotely connecting to customer devices and implementing driver and software updates
calling back customers and asking additional questions to solve the problem
receiving escalated work orders from a lower-level technician

Note

Explanation:

The primary responsibility of a level one technician is to gather pertinent information from a customer and to enter the information into a work order or ticket system.

Tags: Introduction to Computer Studies

Note

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