In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?

Test the theory to determine the cause.
Document findings, actions, and outcomes.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and, if applicable, implement preventive measures.
Identify the problem.

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Explanation:

Once the cause of the problem is determined, a technician should research possible solutions, sometimes by visiting various web sites and consulting with manuals.

Tags: Introduction to Computer Studies

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