A technician has been called on site to help a user who has a laptop problem. At which point should the technician look online for additional possible solutions to a laptop problem?
Note
Explanation:
The steps of the troubleshooting process are as follows: Identify the problem.
Establish a theory of probable cause.
Test the theory to determine the cause.
Establish a plan of action to resolve the problem and implement the solution.
Verify full system functionality and, if applicable, implement preventive measures.
Document findings, actions, and outcomes.
It is during step 4 that if no solution is achieved in the previous step a technician needs further research.