A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?

Try to fix the problem anyway.
Tell the customer to call the printer manufacturer to fix the problem.
Gather as much information as possible and escalate the problem.
Ask the customer to call again when another technician can provide a solution to the problem.

Explanation:

Trying to fix a problem that is beyond the knowledge level of the technician may create additional problems.

Tags: Introduction to Computer Studies