{"id":6482,"date":"2022-12-02T00:38:18","date_gmt":"2022-12-01T18:38:18","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=6482"},"modified":"2022-12-02T00:41:02","modified_gmt":"2022-12-01T18:41:02","slug":"which-are-two-examples-of-good-customer-service-choose-two","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/which-are-two-examples-of-good-customer-service-choose-two\/","title":{"rendered":"Which are two examples of good customer service? (Choose two.)"},"content":{"rendered":"","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"class_list":["post-6482","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n\r\nGood customer service means meeting or exceeding customer expectations. Customers expect service technicians to be on time and to communicate if they will be late. Customers also appreciate a follow up communication after service is rendered.","mcq_options":[{"right":"yes","answer":"A technician follows up with a customer after services are completed."},{"right":"yes","answer":"A technician notifies a customer as soon as possible that there may be a delay."},{"right":"no","answer":"A technician repeatedly encourages a customer to agree to a product warranty."},{"right":"no","answer":"A technician continually reminds the customer that an issue was due to customer neglect."},{"right":"no","answer":"A technician speaks slowly and uses common industry jargon and terms with the customer."}],"multi_answers":"yes","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/6482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=6482"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=6482"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=6482"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=6482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}