{"id":6469,"date":"2022-12-02T00:22:27","date_gmt":"2022-12-01T18:22:27","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=6469"},"modified":"2022-12-02T00:41:03","modified_gmt":"2022-12-01T18:41:03","slug":"a-technician-receives-a-call-from-a-customer-who-is-too-talkative-how-should-the-technician-handle-the-call","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/a-technician-receives-a-call-from-a-customer-who-is-too-talkative-how-should-the-technician-handle-the-call\/","title":{"rendered":"A technician receives a call from a customer who is too talkative. How should the technician handle the call?"},"content":{"rendered":"","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"class_list":["post-6469","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n\r\nIf a customer is too talkative, the technician should not interrupt the customer but attempt to regain control of the call by asking closed-ended questions after the customer is speaking.","mcq_options":[{"right":"no","answer":"Talk over the customer and quickly gather the necessary information to be of help."},{"right":"yes","answer":"Allow the customer to speak without interruption and then try to use closed-ended questions to gather data."},{"right":"no","answer":"Use open-ended questions and repeat all the information back to the customer to politely show that unnecessary information is being given."},{"right":"no","answer":"Politely step in and gain control of the call by asking the customer social questions."}],"multi_answers":"no","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/6469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=6469"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=6469"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=6469"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=6469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}