{"id":6466,"date":"2022-12-02T00:19:16","date_gmt":"2022-12-01T18:19:16","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=6466"},"modified":"2022-12-02T00:41:03","modified_gmt":"2022-12-01T18:41:03","slug":"a-support-desk-trainer-is-teaching-a-new-support-desk-which-statement-describes-the-rules-the-trainer-should-be-teaching","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/a-support-desk-trainer-is-teaching-a-new-support-desk-which-statement-describes-the-rules-the-trainer-should-be-teaching\/","title":{"rendered":"A support desk trainer is teaching a new support desk &#8230; Which statement describes the rules the trainer should be teaching?"},"content":{"rendered":"\n<p>A support desk trainer is teaching a new support desk technician some basic rules about starting a conversation with a customer. Which statement describes the rules the trainer should be teaching?<\/p>\n","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"class_list":["post-6466","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n<ul>\r\n \t<li>The three rules to remember at the beginning of a conversation with a customer are these: Know your customer.<\/li>\r\n \t<li>Create a one-to-one connection with your customer.<\/li>\r\n \t<li>Understand the knowledge level of your customer.<\/li>\r\n<\/ul>\r\n&nbsp;","mcq_options":[{"right":"no","answer":"Ask the customer what the problem is and then introduce yourself."},{"right":"yes","answer":"Learn the name of the customer and create a connection with the customer. Next ask questions that assess the knowledge level of the customer."},{"right":"no","answer":"Start by asking close-ended questions about what the customer understands of the problem and then direct the customer through the correction process."},{"right":"no","answer":"Assess what the customer knows of the support desk process and then use close-ended questions to guide the customer through the correction process."}],"multi_answers":"no","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/6466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=6466"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=6466"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=6466"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=6466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}