{"id":6464,"date":"2022-12-02T00:14:04","date_gmt":"2022-12-01T18:14:04","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=6464"},"modified":"2022-12-02T00:41:03","modified_gmt":"2022-12-01T18:41:03","slug":"what-two-actions-should-a-call-center-technician-avoid-when-dealing-with-an-angry-customer-choose-two","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/what-two-actions-should-a-call-center-technician-avoid-when-dealing-with-an-angry-customer-choose-two\/","title":{"rendered":"What two actions should a call center technician avoid when dealing with an angry customer? (Choose two.)"},"content":{"rendered":"","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"class_list":["post-6464","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n\r\nWhen dealing with an angry customer a technician can help the customer focus on the problem by:Letting the customer explain the problem without interruption\r\nSympathizing with the customer\r\nApologizing for inconvenience\r\nThe technician should avoid further angering the customer by:Putting the customer on hold\r\nExplaining what caused the problem","mcq_options":[{"right":"yes","answer":"spending time explaining what caused the problem"},{"right":"yes","answer":"putting the customer on hold or transferring the call"},{"right":"no","answer":"apologizing for any inconvenience caused to the customer"},{"right":"no","answer":"sympathizing with the customer"},{"right":"no","answer":"letting the customer explain the problem without interruption"}],"multi_answers":"yes","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/6464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=6464"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=6464"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=6464"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=6464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}