{"id":6458,"date":"2022-12-01T23:51:31","date_gmt":"2022-12-01T17:51:31","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=6458"},"modified":"2022-12-02T00:40:25","modified_gmt":"2022-12-01T18:40:25","slug":"what-is-a-common-responsibility-of-a-level-one-call-center-technician","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/what-is-a-common-responsibility-of-a-level-one-call-center-technician\/","title":{"rendered":"What is a common responsibility of a level one call center technician?"},"content":{"rendered":"","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"class_list":["post-6458","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n\r\nThe primary responsibility of a level one technician is to gather pertinent information from a customer and to enter the information into a work order or ticket system.","mcq_options":[{"right":"yes","answer":"entering a concise description of a customer problem into a ticketing system"},{"right":"no","answer":"remotely connecting to customer devices and implementing driver and software updates"},{"right":"no","answer":"calling back customers and asking additional questions to solve the problem\r\n"},{"right":"no","answer":"receiving escalated work orders from a lower-level technician"}],"multi_answers":"no","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/6458","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=6458"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=6458"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=6458"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=6458"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}