{"id":6333,"date":"2022-11-29T22:11:07","date_gmt":"2022-11-29T16:11:07","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=6333"},"modified":"2022-11-29T23:18:22","modified_gmt":"2022-11-29T17:18:22","slug":"which-question-is-an-open-ended-question-that-could-be-used-when-helping-a-customer-troubleshoot-a-windows-problem","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/which-question-is-an-open-ended-question-that-could-be-used-when-helping-a-customer-troubleshoot-a-windows-problem\/","title":{"rendered":"Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?"},"content":{"rendered":"","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"education_level":[],"class_list":["post-6333","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n\r\nClosed-ended questions tend to have a yes\/no response. Open-ended questions leave more room for the customer to explain in more detail. Technicians should use open-ended questions to help identify the problem.","mcq_options":[{"right":"no","answer":"Can you boot the operating system?"},{"right":"no","answer":"Have you changed your password recently?"},{"right":"no","answer":"Do you get a login prompt when the computer boots?"},{"right":"yes","answer":"What programs have you installed recently?"}],"multi_answers":"no","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/6333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=6333"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=6333"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=6333"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=6333"},{"taxonomy":"education_level","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/education_level?post=6333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}