{"id":5874,"date":"2022-11-09T14:59:38","date_gmt":"2022-11-09T08:59:38","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=5874"},"modified":"2022-11-24T18:46:10","modified_gmt":"2022-11-24T12:46:10","slug":"a-technician-has-been-called-on-site-to-help-a-user-who-has-a-laptop-problem-at-which-point-should-the-technician-look-online-for-additional-possible-solutions-to-a-laptop-problem","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/a-technician-has-been-called-on-site-to-help-a-user-who-has-a-laptop-problem-at-which-point-should-the-technician-look-online-for-additional-possible-solutions-to-a-laptop-problem\/","title":{"rendered":"A technician has been called on site to help a user who has a laptop problem. At which point should the technician look online for additional possible solutions to a laptop problem?"},"content":{"rendered":"","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"education_level":[],"class_list":["post-5874","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n\r\n<strong>The steps of the troubleshooting process are as follows: <\/strong>Identify the problem.\r\nEstablish a theory of probable cause.\r\nTest the theory to determine the cause.\r\nEstablish a plan of action to resolve the problem and implement the solution.\r\nVerify full system functionality and, if applicable, implement preventive measures.\r\nDocument findings, actions, and outcomes.\r\nIt is during step 4 that if no solution is achieved in the previous step a technician needs further research.","mcq_options":[{"right":"no","answer":"after questioning the user"},{"right":"no","answer":"before establishing a theory of probable cause"},{"right":"yes","answer":"after testing a theory to determine the cause"},{"right":"no","answer":"after implementing preventive measures"}],"multi_answers":"no","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/5874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=5874"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=5874"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=5874"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=5874"},{"taxonomy":"education_level","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/education_level?post=5874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}