{"id":5649,"date":"2022-11-05T21:41:17","date_gmt":"2022-11-05T15:41:17","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=5649"},"modified":"2022-11-20T00:21:50","modified_gmt":"2022-11-19T18:21:50","slug":"a-customer-asks-for-a-solution-to-a-printer-problem-that-is-beyond-the-knowledge-level-of-the-technician-what-should-the-technician-do-2","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/a-customer-asks-for-a-solution-to-a-printer-problem-that-is-beyond-the-knowledge-level-of-the-technician-what-should-the-technician-do-2\/","title":{"rendered":"A customer asks for a solution to a printer problem that is beyond the knowledge level of the technician. What should the technician do?"},"content":{"rendered":"","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"class_list":["post-5649","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\n\r\nTrying to fix a problem that is beyond the knowledge level of the technician may create additional problems.","mcq_options":[{"right":"no","answer":"Try to fix the problem anyway."},{"right":"no","answer":"Tell the customer to call the printer manufacturer to fix the problem."},{"right":"yes","answer":"Gather as much information as possible and escalate the problem."},{"right":"no","answer":"Ask the customer to call again when another technician can provide a solution to the problem."}],"multi_answers":"no","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/5649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=5649"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=5649"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=5649"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=5649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}