{"id":5620,"date":"2022-11-05T01:31:50","date_gmt":"2022-11-04T19:31:50","guid":{"rendered":"https:\/\/mcqacademy.com\/en\/?post_type=mcq&#038;p=5620"},"modified":"2022-11-05T01:48:56","modified_gmt":"2022-11-04T19:48:56","slug":"a-helpdesk-technician-takes-a-call-good-morning-this-is-the-helpdesk-my-name-is-greg-how-may-i-help-you-today-the-frantic-power-cables-and-power-lights-which-troubleshootin","status":"publish","type":"mcq","link":"https:\/\/mcqacademy.com\/en\/mcq\/a-helpdesk-technician-takes-a-call-good-morning-this-is-the-helpdesk-my-name-is-greg-how-may-i-help-you-today-the-frantic-power-cables-and-power-lights-which-troubleshootin\/","title":{"rendered":"A helpdesk technician takes a call, \u201cGood morning, this is the helpdesk. My name is Greg. How may I help you today?\u201d The frantic &#8230; power cables and power lights. Which troubleshooting step is being used at this point?"},"content":{"rendered":"\n<p><strong>A helpdesk technician takes a call, \u201cGood morning, this is the helpdesk. My name is Greg. How may I help you today?\u201d The frantic caller states, \u201cMy computer will not turn on and I have a presentation in 15 minutes.\u201d The technician responds, \u201cNow calm down and let us see what we can do.\u201d The technician then proceeds to lead the caller through the process of checking power cables and power lights. Which troubleshooting step is being used at this point?<\/strong><\/p>\n","protected":false},"author":1158,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","topic":[955],"subject":[954],"class_list":["post-5620","mcq","type-mcq","status-publish","hentry","topic-introduction-to-computer-studies","subject-information-technology-essentials"],"mcq_note":"<strong>Explanation:<\/strong>\r\nBy leading the caller through a series of steps the technician is attempting to identify what the caller means by saying that \u201cthe computer will not turn on.\u201d Once the problem is identified, then a probable cause can be established and a solution developed and implemented.","mcq_options":[{"right":"yes","answer":"Identify the problem."},{"right":"no","answer":"Establish a theory of probable cause."},{"right":"no","answer":"Establish a plan of action to resolve the problem."},{"right":"no","answer":"Verify full system functionality and, if applicable, implement preventive measures."},{"right":"no","answer":"Implement a solution."}],"multi_answers":"no","subject_terms":[{"id":954,"title":"Information Technology Essentials (ITE)","slug":"information-technology-essentials"}],"topic_terms":[{"id":955,"title":"Introduction to Computer Studies","slug":"introduction-to-computer-studies"}],"_links":{"self":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq\/5620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/mcq"}],"about":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/types\/mcq"}],"author":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/users\/1158"}],"replies":[{"embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/comments?post=5620"}],"wp:attachment":[{"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/media?parent=5620"}],"wp:term":[{"taxonomy":"topic","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/topic?post=5620"},{"taxonomy":"subject","embeddable":true,"href":"https:\/\/mcqacademy.com\/en\/wp-json\/wp\/v2\/subject?post=5620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}